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CUSTOMER SUPPORT

WE HAVE SERVED OVER 500000 SATISFIED CUSTOMERS IN LESS THAN 5 YEARS! WE PRIDE
OURSELVES ON GIVING 5 STAR CUSTOMER SUPPORT!
ASK US ANYTHING! WE ARE HERE TO HELP! WE TURN OUR CUSTOMERS INTO LOYAL BRAND
AMBASSADORS FOR LIFE!

  • Received my replacement. I am amazed at how fast I received it! So appreciated. This resolves my request and concerns. Just have to say...the customer service for Kandypens is excellent. I am very impressed. My concerns were handled so quickly, efficiently, and joyfully...I just had to let you all know: great job, thumbs up, keep rocking, and thanks! You've restored my faith in quality customer service. :) Have already recommended to my friends and community your product and company. Get ready for new customers! With appreciation.

    R. Thompson

  • Very grateful for your kindness and fantastic customer service, you and your team are the best at what you do. I've tried several different vaporizers and you have hands down the best products on the market and I can't wait to see the new innovations and ideas you bring to the industry. Thank you!:) #TeamKandy

    K. Adrien

  • You folks are the best I've dealt with in the industry. Everyone is patient, informative, and super friendly. Kandypens totally rocks! You have my business for life. I've been loyal to Storz & Bickel since college. You guys are up there now, too! 10,000 thanks!

    R. Kay

  • I would just like to take a little time to thank you all at Kandypens! I love my new silver surfer ! And I liked it so much I took advantage of the 30% discount with the free atomizer you all emailed to me and got me another limited edition in gun metal! Thanks for making a great product with great customer service and fast shipping!!! I really do appreciate it and I will be sure to share my pen with all off my friends so they too can buy one and experience true taste!!!

    J. Lohr

  • I wanted to thank you for your wonderful customer support. I am so grateful to you for replacing my order. I believed I was taking a significant loss after writing to you and speaking with USPS, and I was very unhappy. However, I was wrong! I was absolutely shocked when my beautiful new Galaxy arrived; and now, I couldn't be happier! You are an incredible company. I will recommend your products and company whenever possible. I truly can't thank you enough!

    R. Rodman

  • My highest compliments go to the customer service team I worked with at Kandy Pens, and that includes more than just the names in this email. I really appreciate how quickly you replaced the defective unit I originally received, with no hassle to me. And you also made sure my shipping was fully refunded due to the shipper's error, making my entire experience with your company nothing short of fantastic. The lifetime warranty is an unbeatable product feature!

    M. Lichtenstein

  • Just wanted to say that I've recommended you to all my friends and everyone I have shown the pen to has been amazed. Keep up the good work! :)

    J. Ezekiel

  • Thank you for making one of the best electronic devices in the world. Some say the world changed after the first Nintendo was sold, I say mine change the day I got my K-Vape Micro-Dx in the mail. Thank you again!

    L. Roland

  • Just wanted to let you know how happy I am with my K-Vape Micro-DX. So much better than my Pax. A real pleasure to use

    M. Frumkin

  • Just had to thank you. This is my first portable vape and you have a customer for life.

    Tommy Dial

  • Aloha, Thanks you have my business for life and I will spread the good word on Kandypens

    Mahalo, Paul

  • Just wanted to say you guys Rock!!! I will tell everyone I know what great service kandypens has Thank you again

    Eileen

  • Thank you so much! the K vape is literally the best hand held vaporizer and overall vaporizer I have ever used. Thank you for engineering such a product and thank you for your swift and awesome customer service! With Gratitude

    Gina

  • Let me start off with saying “Thank you”. Thanks to everyone who was part of the making of the “K Vape” vaporizer. In all my experiences with various Portable Vapes, this is by far the best vaporizer on the market today. I have never experienced such an awesome experience in my entire years of vaping, to add I was vaping on the first level with no issues, that’s right NO ISSUES whatsoever. Regard

    E martinez

  • I received my product a few days ago and i must say i love it. For the price, u cant beat it. Id recommend it over the pax any day and that cost me 249.99 if i remember correctly...plus it came with a grinder that ill never use just because it looks that damn cool...i mean im having to slowly become accustomed to it because it packs a mean punch lol...thanks for the great business

    Cody K

  • I just wanted to write a quick e-mail to acknowledge the GREAT customer service and speedy responses from Donny. He was truly helpful and engaging. He deserved my recognition. In addition, I want to congratulate you on putting together a great product.

    J. Morera

  • I recently received the K-Vape Micro Dx. And honestly its amazing, the design, the led screen, the temperature control, the child safety, the micro usb charging port... EVERYTHING

    J. Marte

  • I just wanted to thank everyone that assisted in replacing the small piece of my micro DX. I appreciate the wonderful customer service and quick replacement....Also I'm thoroughly enjoying your product!! Have a great day :-)

    Mark H

  • Hands down best customer support and products ever! Many many thanks! Arrived just in time for vacation. Yet again another fantastic experience with Kandy Pens and their support team.

    J. Marte

  • You have single handedly changed my world. You have a product that is.. by far the best.

    T. Melbourn

  • Warm regards for making a product that helps me be relevant again!

    M. Boettcher

FAQ

  • Why order from us?

    We are the leading vaporizer brand in the world! We offer products for everything from dry aromatic material, concentrates, to oils. We have an unprecedented lifetime warranty on all of our products and have 5 star customer support! We pride ourselves in turning our customers in loyal brand ambassadors for life. Give us a try!

    Will my packaging be discreet?

    Yes, we respect the privacy of all of our customers and hold it in the highest regards. All packages are sent via USPS in white padded envelopes with no indication of the contents inside.

    Is my personal information safe and secure when ordering on your website?

    Yes, we use the latest and greatest encryption technology on our website including SSL and 128 bit encryption technology. We do not sell or rent your information to any third parties. We are PCI compliant and do not store credit card information. Feel free to review our privacy policy here: http://kandypens.com/privacy-policy

    Do we accept International Orders?

    Yes, we accept orders from all countries. Please check with your local customs office to make sure our products are allowed into your country.

    What is our Lifetime Warranty?

    KandyPens offers a Lifetime Warranty on the life of the batteries of our products. If for any reason your battery stops working please contact our customer support department. Unfortunately, our atomizers are not covered by our lifetime warranty. Most atomizers will need to be replaced over time depending on usage. 

    Where is KandyPens based?

    KandyPens, Inc. is based in beautiful Santa Barbara, CA, USA.

    Where is my product shipped from?

    All orders are shipped from our distribution center in Phoenix, Arizona.

    How long will it take to receive my order?

    All orders are shipped the next business day via USPS. Shipping takes 3-5 business days domestically for regular mail ($9.95), and 1-3 business days for priority mail ($24.95). International shipments take 1-2 weeks for delivery depending on customs in your country. 

  • What methods of payment are accepted?

    We accept Visa, Mastercard, and Amex.

    What is our return policy?

    We will honor full refunds (minus s/h) for any unused/unopened items within 30 days of purchase date. Please contact our customer service department at support@kandypens.com for service and support.

    What is your best product for aromatic material/flower?

    If you're looking for a device which was made for aromatic material/flower, we recommend the K-Vape. It has a .6 gram chamber and won't combust your material.

    What is your returns address?

    Our returns address is: 14255 N. 79th St., Ste. 8 & 9, Scottsdale, AZ 85260. Please contact support@kandypens.com BEFORE you return any products that need repair/replacement for an RMA. Thank you.

    How do I remove my K-Vape mouthpiece?

    We have re-designed the mouthpiece for our K-Vape vaporizers to make them more secure for when you are on-the-go. To remove the mouthpiece, push from the SIDE of the mouthpiece (rather than from the front or rear of the unit) with your thumb. It should come right off and will get easier the more you use it. 

    Watch instructional video here: http://youtu.be/6wbhb4MMXSI

    How can I contact Customer Care directly via telephone?

    Please call our Customer Care office anytime M-F  7 am - 6 pm PST at 855-526-3904.

    In what currency is our pricing?

    All of our products are priced in USD. If you are an international customer, the charge on your statement will show up as post-conversion in your regional currency. For example: If you are Canadian, the charge on your statement will show in CAD not USD.

    • Didn't find what you're looking for in our FAQ?
    Please call Customer Care at 855-526-3904 M-F, 7am - 6pm PST OR send
    an email to support@kandypens.com

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