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Received my replacement. I am amazed at how fast I received it! So appreciated. This resolves my request and concerns. Just have to say...the customer service for Kandypens is excellent. I am very impressed. My concerns were handled so quickly, efficiently, and joyfully...I just had to let you all know: great job, thumbs up, keep rocking, and thanks! You've restored my faith in quality customer service. :) Have already recommended to my friends and community your product and company. Get ready for new customers! With appreciation.
Very grateful for your kindness and fantastic customer service, you and your team are the best at what you do. I've tried several different vaporizers and you have hands down the best products on the market and I can't wait to see the new innovations and ideas you bring to the industry. Thank you!:) #TeamKandy
You folks are the best I've dealt with in the industry. Everyone is patient, informative, and super friendly. Kandypens totally rocks! You have my business for life. I've been loyal to Storz & Bickel since college. You guys are up there now, too! 10,000 thanks!
I would just like to take a little time to thank you all at Kandypens! I love my new silver surfer ! And I liked it so much I took advantage of the 30% discount with the free atomizer you all emailed to me and got me another limited edition in gun metal! Thanks for making a great product with great customer service and fast shipping!!! I really do appreciate it and I will be sure to share my pen with all off my friends so they too can buy one and experience true taste!!!
I wanted to thank you for your wonderful customer support. I am so grateful to you for replacing my order. I believed I was taking a significant loss after writing to you and speaking with USPS, and I was very unhappy. However, I was wrong! I was absolutely shocked when my beautiful new Galaxy arrived; and now, I couldn't be happier! You are an incredible company. I will recommend your products and company whenever possible. I truly can't thank you enough!
My highest compliments go to the customer service team I worked with at Kandy Pens, and that includes more than just the names in this email. I really appreciate how quickly you replaced the defective unit I originally received, with no hassle to me. And you also made sure my shipping was fully refunded due to the shipper's error, making my entire experience with your company nothing short of fantastic. The lifetime warranty is an unbeatable product feature!
Just wanted to say that I've recommended you to all my friends and everyone I have shown the pen to has been amazed. Keep up the good work! :)
Thank you for making one of the best electronic devices in the world. Some say the world changed after the first Nintendo was sold, I say mine change the day I got my K-Vape Micro-Dx in the mail. Thank you again!
Just wanted to let you know how happy I am with my K-Vape Micro-DX. So much better than my Pax. A real pleasure to use
Just had to thank you. This is my first portable vape and you have a customer for life.
Aloha, Thanks you have my business for life and I will spread the good word on Kandypens
Just wanted to say you guys Rock!!! I will tell everyone I know what great service kandypens has Thank you again
Thank you so much! the K vape is literally the best hand held vaporizer and overall vaporizer I have ever used. Thank you for engineering such a product and thank you for your swift and awesome customer service! With Gratitude
Let me start off with saying “Thank you”. Thanks to everyone who was part of the making of the “K Vape” vaporizer. In all my experiences with various Portable Vapes, this is by far the best vaporizer on the market today. I have never experienced such an awesome experience in my entire years of vaping, to add I was vaping on the first level with no issues, that’s right NO ISSUES whatsoever. Regard
I received my product a few days ago and i must say i love it. For the price, u cant beat it. Id recommend it over the pax any day and that cost me 249.99 if i remember correctly...plus it came with a grinder that ill never use just because it looks that damn cool...i mean im having to slowly become accustomed to it because it packs a mean punch lol...thanks for the great business
I just wanted to write a quick e-mail to acknowledge the GREAT customer service and speedy responses from Donny. He was truly helpful and engaging. He deserved my recognition. In addition, I want to congratulate you on putting together a great product.
I recently received the K-Vape Micro Dx. And honestly its amazing, the design, the led screen, the temperature control, the child safety, the micro usb charging port... EVERYTHING
I just wanted to thank everyone that assisted in replacing the small piece of my micro DX. I appreciate the wonderful customer service and quick replacement....Also I'm thoroughly enjoying your product!! Have a great day :-)
Hands down best customer support and products ever! Many many thanks! Arrived just in time for vacation. Yet again another fantastic experience with Kandy Pens and their support team.
You have single handedly changed my world. You have a product that is.. by far the best.
Yes, we respect the privacy of all of our customers and hold it in the highest regards. All packages are sent via USPS in white padded envelopes with no indication of the contents inside.
Yes, we accept orders from all countries. Please check with your local customs office to make sure our products are allowed into your country.
KandyPens offers a Lifetime Warranty on the life of the batteries of our products. If for any reason your battery stops working please contact our customer support department. Unfortunately, Skycloud atomizers are not covered by our lifetime warranty. Most Skycloud atomizers will need to be replaced over time depending on usage.
KandyPens, Inc. is based in beautiful Santa Barbara, CA, USA.
All orders are shipped from our distribution center in Phoenix, Arizona.
All orders are shipped the next business day via USPS. Shipping takes 3-5 business days domestically for regular mail ($9.95), and 1-3 business days for priority mail ($24.95). International shipments take 1-2 weeks for delivery depending on customs in your country.
We accept Visa, Mastercard, and Amex.
We will honor full refunds (minus s/h) for any unused/unopened items within 30 days of purchase date. Please contact our customer service department at email@example.com for service and support.
If you're looking for a device which was made for aromatic material/flower, we recommend the K-Vape. It has a .6 gram chamber and won't combust your material.
Our returns address is: 14255 N. 79th St., Ste. 8 & 9, Scottsdale, AZ 85260. Please contact firstname.lastname@example.org BEFORE you return any products that need repair/replacement for an RMA. Thank you.
All you need to do is contact email@example.com and pay the $9.95 s/h fee.
We have re-designed the mouthpiece for our K-Vape vaporizers to make them more secure for when you are on-the-go. To remove the mouthpiece, push from the SIDE of the mouthpiece (rather than from the front or rear of the unit) with your thumb. It should come right off and will get easier the more you use it.
Watch instructional video here: http://youtu.be/6wbhb4MMXSI
Please call our Customer Care office anytime M-F 9AM-6PM PST at 855-526-3904.
Please view the following video regarding atomizer removal.
Soak the atomizers in rubbing alcohol or glass cleaner solution for 15 minutes then blow out the air holes and chamber with air gun. Make sure unit is completely dry before reusing. Also, make sure air holes in atomizer are clear before using. DO NOT soak overnight or the paint may peel off coil.
Yes, all Galaxy, Donuts, and Gravity Coils, Batteries, and Mouthpieces are all cross-compatible with each other and will work with one another. Mix and match!
The only reason why our coils get clogged is when they are overfilled past the air holes on the sides of the chamber. Please do not overfill the chamber past the air holes. That is the only reason why they clog. If your coil clogs please refer to FAQ question about cleaning.
If your battery is flashing three or four different colors while holding down the power button (K) and the coil is attached this means theres a connection issue between the battery and the coil. The ONLY reason why there is a connection issue is if your connections are dirty. Please clean your connections with rubbing alcohol and a cotton swab or q-tip. The coil connections get dirty by overfilling the chamber and concentrate then leaks into the air holes and onto the battery and coil connection. Please DO NOT overfill the chamber past the air holes. Overfilling the chamber is the ONLY reason the why the coils leak into the battery and coil connections. Please contact customer care if the problems persist after cleaning.
All of our products are priced in USD. If you are an international customer, the charge on your statement will show up as post-conversion in your regional currency. For example: If you are Canadian, the charge on your statement will show in CAD not USD.
Lil Uzi Vert - Ps & Qs
A Boogie Wit Da Hoodie & PnB Rock "IDK"
21 Savage & Metro Boomin - X
PnB Rock - Selfish
Zoey Dollaz x Blac Youngsta "From The Mud"
DJ Esco - Too Much Sauce Ft. Future, Lil Uzi Vert
Amir Obe - No Peace
Ye Ali & K-Camp - What To Do
DJ Khaled - Do You Mind
Gucci Mane - Bling Blaww Burr
DJ Khaled ft. Nas - Album Done
Chevy Woods - History
Boogz Boogetz - Bodega
Fat Joe, Remy Ma, French Montana - Cookin
Chris Brown - Grass Ain't Greener
Kid Ink - Nasty ft. Jeremih, Spice
Young Thug - Memo
French, Kanye West & Nas - Figure it Out
50 Cent & Chris Brown - I'm The Man
Young Thug - King Troup
Fat Joe & Remy Ma Ft. French - All The Way...
Kid Ink - Promise ft. Fetty Wap
Jadakiss – Ain't Nothing New
K-Camp ft. Fetty Wap – 1Hunnid
Fetty Wap – My Way
Chris Brown & Tyga – B & M
We are both humbled and honored to receive the "Best Vaporizer" Award from High Times Magazine! We put our hearts and souls into this company 7 days/week, 24 Hours/day and it's nice to finally get recognition from the most influential source in the cannabis world. Thank you to High Times Magazine for believing in us! The BEST is yet to come! XO
We are so very honored and grateful to be chosen by The Vape Critic as the "Top Vape Pen for Wax 2016"! We put our heart and souls into our handmade pens and it's so nice to get some recognition. We work tirelessly for months in the lab to create the highest quality pens but also with the latest and greatest technology - Quartz Crystal AND Coilless Ceramic. The Gravity really is the "best of both worlds". Thank you again to "The Vape Critic" who is the leading critic and reviewer in the world of vaporizers.
We're always looking for new artists to sponsor! We believe that every good artist needs a little "wind in their sales" to get where they need to be. Creativity fuels creativity! Please send us links to your artist profile, website, Instagram, Facebook, etc., so we can learn more about you. Send us an email to firstname.lastname@example.org!
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