Typically this has more to do with technique than any problem with the device. We recommend loading 0.1 g of material into the chamber (about the size of a rice grain!) and using the device on a higher setting. Heat the pen on a middle setting by holding down the button while simultaneously drawing air through the device. As the hit is reaching 10 seconds in length, let go of the button and immediately repress and hold the button while continuing to draw. Continue to hit the pen for about 10-20 seconds, and you should see a much greater outcome with vapor!

"We recommend taking a Q-tip dipped in Isopropyl alcohol (71-91% strength preferred!) and gently swabbing out any leftover residue or material from the inside of the quartz bucket. Do NOT submerge coil in ISO. If any material is particularly well-baked into the bucket, you can heat the coil for roughly five seconds to loosen it up and make it easier to clean."

The Crystal has an auto-shutoff feature to prevent accidental firing of the device when inside a pocket, purse, or otherwise. This is an included safety feature. If you device is also not reacting when placed on a charger, contact support at support@kandypens.com

Unfortunately the atomizer cannot be disassembled for cleaning material that gets underneath your bucket. This typically happens when you load more than the recommended amount of material in the device, or if you leave unused material in the device for long periods of time. We recommend using a new atomizer as this will affect the taste and use of your device.

This usually happens is material is loaded or "packed" forcefully into the chamber, from rapid heat cycling of your device, or forceful cleaning with a q-tip inside the bucket. We recommend only loading 0.1 g of material into the device, letting the device rest in between uses, and gently cleaning with a q-tip that has been perforated with ISO using gentle strokes.

This usually occurs if the device is picked up or handled by the mouthpiece. The mouthpiece is press-fit, as using any glues or adhesives would be dangerous to the user and the device. Always hold and operate the device by the metal portion, so as to avoid accidentally removing the glass portion of the mouthpiece.

The filter can be removed easily by gripping the sides of the filter and twisting counter-clockwise. After which, it can be soaked in ISO for easy cleaning.