Dry herb vaping is a little different than vaping other materials as it requires the material to be properly humidified to see a lot of actual water vapor! You can re- humidify your material by placing material in an airtight container with something that has a lot of cellulose and moisture (e.g. orange peel, celery rib, even a wet paper towel) for 1-2 hours. From there, we recommend filling the chamber loosely with ground material and tamping it down until it is about 2/3rds full but densely packed. Then, using a toothpick, poke a hole down through the center of the material and you are good to go!

This is indicative of an issue with your battery, typically seen with supercharging the device. Make sure to only use the charging equipment that comes with your device, and please contact support@kandypens.com

A quick way to test if you device is fully charged, even if the 4th LED does not light up naturally on the charge, is to unplug and re-plug in your device to the charger. It should immediately show full charge.

The mouthpiece for your device can be disassembled to allow easier cleaning! We recommend removing the filter under the mouthpiece by locating the ring that holds the filter under the mouthpiece and rotating it counterclockwise. This will allow the filter and the built in aerator piece to be removed and cleaned safely with alcohol. I would recommend scrubbing them with a brush or Q-tip dipped in heated alcohol for strong results. Once all parts have been scrubbed with alcohol and left to dry for 10-15 minutes, you can reassemble them and continue to use the device!