We are one of the leading cannabis hardware brands in the world! We offer products for everything from dry aromatic material, concentrates, to oils. We have an unprecedented lifetime warranty on all of our products and have 5 star customer support! We pride ourselves in turning our customers in loyal brand ambassadors for life. Give us a try! You won't be disappointed!!

Yes, we respect the privacy of all of our customers and hold it in the highest regards. All packages are sent via 3rd party courier in white padded envelopes with no indication of the contents inside.

Yes, we use the latest and greatest encryption technology on our website including SSL and 128 bit encryption technology. We do not sell or rent your information to any third parties. We are PCI compliant and do not store credit card information. Feel free to review our privacy policy here: http://kandypens.com/privacy-policy

Yes, we accept orders from many different countries. Please check with your local customs office to make sure our products are allowed into your country. For a full list of countries we can accept payment from, please proceed to the final checkout page to see if your country is able to receive our products.

KandyPens offers a Lifetime Warranty on the life of the batteries of our products. If for any reason your battery stops working please contact our customer support department. Unfortunately, our atomizers are not covered by our lifetime warranty*. Most atomizers will need to be replaced over time depending on usage. *Oura warranty includes all parts (atomizer, base, and glass).

KandyPens, Inc. is based in beautiful Scottsdale, AZ, USA.

All orders are shipped from our distribution center in Phoenix, Arizona.

All orders are shipped the next business day via 3rd party carrier. Shipping takes 5-7 business days domestically for regular mail ($9.95), and 3-4 business days for priority mail ($24.95). International shipments can take 4-6 weeks for delivery depending on customs in your country. International delivery times have been severely affected by COVID-19.

We accept Visa, Mastercard, and Amex.

We will honor full refunds (minus s/h) for any unused/unopened items within 30 days of purchase date. Please contact our customer service department at support@kandypens.com for service and support.

If you're looking for a device which was made for aromatic material/flower, we recommend the K-Vape. It has a .6 gram chamber and won't combust your material.

Our returns address is: VIP Fulfillment, 14255 N. 79th St., Suite 8 & 9, Scottsdale, AZ 85260. Please contact support@kandypens.com BEFORE you return any products that need repair/replacement for an RMA. Thank you. 

Please call our Customer Care office anytime M-F  8am - 5pm PST at 855-526-3904.

All of our products are priced in USD. If you are an international customer, the charge on your statement will show up as post-conversion in your regional currency. For example: If you are Canadian, the charge on your statement will show in CAD not USD.

Unfortunately, due to the high incoming volume of orders, we are unable to cancel or modify any orders after they are received.

Please review the following instructional video’s.

• OURA Atomizer Removal Tips: https://www.youtube.com/watch?v=T0NxFaQSp0I&feature=youtu.be
• OURA Tutorial Video: https://www.youtube.com/watch?v=T1yhFY0LjHo&feature=youtu.be