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FAQ


  • Why order from us?

    We are the leading vaporizer brand in the world! We offer products for everything from dry aromatic material, concentrates, to oils. We have an unprecedented lifetime warranty on all of our products and have 5 star customer support! We pride ourselves in turning our customers in loyal brand ambassadors for life. Give us a try!

    Will my packaging be discreet?

    Yes, we respect the privacy of all of our customers and hold it in the highest regards. All packages are sent via USPS in white padded envelopes with no indication of the contents inside.

    Is my personal information safe and secure when ordering on your website?

    Yes, we use the latest and greatest encryption technology on our website including SSL and 128 bit encryption technology. We do not sell or rent your information to any third parties. We are PCI compliant and do not store credit card information. Feel free to review our privacy policy here: http://kandypens.com/privacy-policy

    Do we accept International Orders?

    Yes, we accept orders from all countries. Please check with your local customs office to make sure our products are allowed into your country.

    What is our Lifetime Warranty?

    KandyPens offers a Lifetime Warranty on the life of the batteries of our products. If for any reason your battery stops working please contact our customer support department. Unfortunately, our atomizers are not covered by our lifetime warranty. Most atomizers will need to be replaced over time depending on usage. 

    Where is KandyPens based?

    KandyPens, Inc. is based in beautiful Santa Barbara, CA, USA.

    Where is my product shipped from?

    All orders are shipped from our distribution center in Phoenix, Arizona.

    How long will it take to receive my order?

    All orders are shipped the next business day via USPS. Shipping takes 3-5 business days domestically for regular mail ($9.95), and 1-3 business days for priority mail ($24.95). International shipments take 1-2 weeks for delivery depending on customs in your country. 

  • What methods of payment are accepted?

    We accept Visa, Mastercard, and Amex.

    What is our return policy?

    We will honor full refunds (minus s/h) for any unused/unopened items within 30 days of purchase date. Please contact our customer service department at support@kandypens.com for service and support.

    What is your best product for aromatic material/flower?

    If you're looking for a device which was made for aromatic material/flower, we recommend the K-Vape. It has a .6 gram chamber and won't combust your material.

    What is your returns address?

    Our returns address is: 14255 N. 79th St., Ste. 8 & 9, Scottsdale, AZ 85260. Please contact support@kandypens.com BEFORE you return any products that need repair/replacement for an RMA. Thank you.

    How do I remove my K-Vape mouthpiece?

    We have re-designed the mouthpiece for our K-Vape vaporizers to make them more secure for when you are on-the-go. To remove the mouthpiece, push from the SIDE of the mouthpiece (rather than from the front or rear of the unit) with your thumb. It should come right off and will get easier the more you use it. 

    Watch instructional video here: http://youtu.be/6wbhb4MMXSI

    How can I contact Customer Care directly via telephone?

    Please call our Customer Care office anytime M-F  7 am - 6 pm PST at 855-526-3904.

    In what currency is our pricing?

    All of our products are priced in USD. If you are an international customer, the charge on your statement will show up as post-conversion in your regional currency. For example: If you are Canadian, the charge on your statement will show in CAD not USD.

  • Didn't find what you're looking for in our FAQ?
    Please call Customer Care at 855-526-3904 M-F, 7am - 6pm PST OR send
    an email to support@kandypens.com

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    Disclaimer

    Here at KandyPens, we are fiercely committed to selling our products to adults 21 years of age or older. Our products are NOT for smoking tobacco or to administer illicit drug use of ANY kind. Our products are for aromatherapy purposes ONLY.

    Thank you. - KP Fam