The Flacko Jodye has airflow holes in the mouthpiece, which may be \"carbed\" or covered to lessen airflow into the atomizer. By covering this, you will have a greater vapor-to-airflow mixture and will see increased vapor during use.

This is purely cosmetic, and will not affect use of the device. If your device arrived this way, please contact support@kandypens.com

This typically happens when the device is overtightened. Try unscrewing the cartridge or atomizer just a little bit and see if that improve airflow. If this does not improve the use of your device, contact support@kandypens.com

There is a chance the battery has been damaged by overtightening of cartridge or atomizer, or possibly a faulty charger. Please contact support@kandypens.com for warranty support.